John Tschohl, a customer service strategist, has been instructing and motivating employees, managers, supervisors and company CEO's for 38 years.
John Tschohl, called the " guru of customer service" by Time and Entrepreneur magazines, is a best selling author and president of Service Quality Institute, the global leader in customer service.
For the last 28 years he has solely focused on helping organizations drive a service culture with his customer service seminars and develop a team of employees providing superior services. His message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes and business philosophy in order to deliver uinlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.
As one of the foremost authorities in motivation and motivational topics, John has received recognition and accolades from those whom have had the pleasure to hear him speak:
Thank you very much for your exciting presentation at the ICBA Annual Convention in Orlando. Your topic "Achieving Excellence Through Customer Service" was of great interest to community bankers as evidenced by the standing room only audience.
Your enthusiasm and lively delivery approach was well received and is supported by the excellent evaluations ICBA received following your presentation.
Greg Martinson
Director of Education
Independent Community Bankers of America
Sauk Centre, Minnesota
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Thank you again for highlighting our education at our International Expo 2003 by making two outstanding presentations entitled " Achieving Excellence Through Customer Service," and "Cashing In: Keep More Customers - Make More Dollars."
Your seminars helped us attract a record number attendance to our Bowl Expo and further assisted in high satisfaction from the event itself. As always, in my opinion, you remain one of the finest speakers available for any program requesting input on customer service.
John Berglund
Executive Director
BPAA
Arlington, Texas
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