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Here is what some of our customers had to say:

1. Roger Crook, CEO, DHL Express
2. Don Hales, Founder & Chairmen of Institute of Customer Service, United Kingdom
3. Dr. Withold Jankowski, Director/Chief Editor, Harvard Business Review
4. Mc Neely Kroupensky, Congress Executive Training, Managing Partner (Mexico)
5. Gabaake Gabake, Permanent Secretary Ministry of Local Government, Bostwana
6. Matthew Coker, Head Customer Care, Access Bank Plc, Lagos, Nigeria
7. Yuliana Agung, CEO and Founder, Center for Customer Satisfaction, Indonesia
8. Edwardo Salume, Gerente General, Biggest, El Salvador
9. Artur Kirlenko, President, Stroimontage, St. Petersburg, Russia, (Russian)

October 29,2007

Dear John:

Thank you so much for being a keynote speaker for October 2nd. Our attendees have given us nothing but positive feedback on your presentation. Your energy and enthusiasm for customer service was contagious and everyone left with at least one new idea to implement in their current customer setting.

Thank you,

Jen Piccotti
Service Quality Division Chair

February 28, 2006

"I am writing on behalf of Tanzania Revenue Authority Management to express our appreciation for the very successful seminar on Customer Service which you delivered to our staff.

The Seminar was an eye opener to me, my Senior Management and the District Managers on how Customer Service, if well implemented, is a powerful concept to business success of any kind. We shall continuously leverage on Customer Service to make Tanzania Revenue Authority a modern tax administration. "

December 2005

"Many greetings from Kenya, your seminar was for sure one of its kind - SUPER."

May, 2005

Queremos contarle que el pasado 2 de marzo en Grupo Financiero G&T Continental
vivimos una experiencia extraordinaria que nos permitió sentar las bases para el desarrollo
de nuestra nueva Cultura de Servicio al Cliente.

Mas de 380 líderes de la organización asistimos a este importante punto de partida donde
tuvimos la oportunidad de escuchar de John Tschohl los factores claves que harán que la
organización entera se oriente hacia la entrega de servicio excepcional a clientes.

El principal objetivo de este seminario fue el de establecer los conceptos básicos de servicio
al cliente sobre los cuales se construye la nueva estrategia de servicio al cliente.

"When you listen John´s Tschohl presentations, you can really see, the Customer
Service personified in a Human Being.

Is amazing all the tools, strategies and best practices all around the world, you can
know and learn trough John Tscohl´s speech, and all the wide experience in Customer
Service managemente that in fact you can make it truth in your company.

John makes easy, design and develop your Customer Service strategy, understanding
that Custmer Service is the best way to make money and to be a leader in the market.

Besides his Service Quality Institute is one of the best organisation in America, that works
in Customer Service Culture, like the key for your compettive difference."

Thank you for the great day that you gave us. It was a pleasure listen you.

There are few occassions when inspiration takes hold of so many when it comes to
enhancing customer satisfaction. Your presentation to the Absa delegates provided
one of these moments.

Len Stander
General Manager
ABSA
Johannesburg, South Africa

Thanks for a great presentation at our 2003 Shopping Center Conference in Bogota,
Colombia. The owners like very much your style and message. We really appreciate
you coming to Bogota to help FENALCO members drive a customer service strategy
and also to help us with the media, radio and newspaper. We appreciate your tailoring
your message to our audience. Your enthusiasm and delivery opened their eyes to the
power of customer service. Thanks a lot.

Ana Maria Uribe Navarro
Training Manager
Fenalco Presidencia Nacional
Bogota - Columbia

"Your enthusiastic and powerful speech made a deep impression on every participant.
Your really took the service strategy idea for our bank and even Shanghai to a new level."

Ruan Hong, Deputy General Manager
Zhao Shan, Director of Customer Service Department
Bank of Communications, Shanghai Branch, China

"We benefited from your service strategy concept.  Thanks for your advice to
Zhejiang Telecom. We believe deeply that excellence in service can create value
and we will try our best to use the ideas."

Happy Lee
General manager of Zhejiang
Telecom Industry Group Hangzhou co.,ltd

"Regarding your excellent presentation "Achieving Excellence Through Customer Service"
on September 19,2001, you help our high-level managers to perfect our customer service.
The two-hour speech draw out the main points of customer satisfaction from exterior to
interior retrospect: What challenge leaders nowadays? How to keep growing and to survive
in this e-world? How to empower employees? How to control our emotion? As we all
understand that customer satisfaction is notoriously hard to measure and interpret. The
world is changing, so are the customs. That is why we focus on customer service.

Look forward to working with you in the near future.

Chia-Sheng Chang
Chief Information Officer
Cathay Life Insurance Co.
Taiwan

"I am grateful to you for the enlightening speech on SERVICES on Oct 26, particularly
the portion about driving the service culture for managers. My poeple and I will treasure
and hold it in the greatest esteem."

David Wu
HR Director, UNISYS
Taiwan

"I have had the opportunity to get through a portion of our survey feedback from
our Annual Conference in July 01. I expressed my appreciation for your keynote
address at that time. At this time, I want you to know the feedback from your presentation
was VERY well received. We had new attendees who were most impressed. We had
repeat attendees who enjoyed your presentation. And we also had the stalwart attendees
who indicated their appreciation."

"Please accept a heartfelt thank you from ASQ, as you were one of the highlights in our
Annual Conference this year."

Gary Townsend
Vice-Chair Conferences
Minnesota Section 1203
American Society for Quality

"Your presentation was enlightening. I think the message was received loud and clear.
We have had some interesting input since."

Iris Dempsey
Executive Director
First National Bank Corporate
South Africa

"Your delivery was entertaining, and your content very valuable. It was a great
pleasure attending your seminar. I personally benefited from your great ideas and
I know from speaking with others, they did as well."

Cathy Mombourquette
Marketing Director
Your Neighborhood Credit Union
Canada

"Thank you for bringing us an outstanding presentation yesterday. All we attendants
at TT&T are impressed and benefit a lot from your speech. I personally find your
opinion of the five major elements which essential to the customers' needs useful.
I'd really like to thank you for coming and inspiring us on our service."

Tony Hsu
Taiwan Teleservices & Technologies Co., Ltd.
Taiwan

"Thanks very much for your program of last month. As usual, you were a dynamic,
energetic speaker who provided lots of specific, useful content. You are a professional
and a delight to work with."

"We want to thank you for the exceptional customer service seminar that you
conducted for us. Your talent to weave your factual information with our current
Bristol-Myers Squibb (BMS) activities kept the audience involved throughout the
day. By studying our BMS customer service activities, you were prepared to talk
the same language as our employees. Your custom tailored session drove our
customer service strategy home."

"The Israel Oscar Awards was a tremendous success. I am pleased that we
could take advantage of your experience."

Dan Nadiv
Director General
Israel Postal Authority

"Thank you for delivering the message on how important customer service is to
our Operations and Engineering managers. Please be assured we heard your
message loud and clear."

"Your conference was perfect."

Martha Prado de Gatierrez
Director of Development of Human Resources
Benavides, Mexico

"I not only recommend using John Tschohl and his company, I believe that failure to
institute a service quality program is an invitation to disaster. An organization that wants
to survive and thrive must master these concepts."

Lorne J. Malkiewich
Director
Nevada Legislative Counsel Bureau

"In the name of the board of directors of Banco Agricola Comercial de El Salvador,
I wish to share with you our feelings of gratitude and satisfaction because of your
outstanding performance."

"I just wanted to personally thank you for tackling the roles of personal motivator,
educator, and subject matter expert at Sprint's customer care into the year2000 seminars.
Your presentation was humorous, inspirational, and compassionate."

DeAnna De Bruin
Sprint Events Marketing

"I had the opportunity to be a participant in two seminars you conducted in Panama.
In my opinion, both of them are excellent and very useful to our daily professional and
personal life, especially the "Cashing In" seminar."

Magali Brownk
Universidad Texaco-IMM
Panama

"I want to complement you on your presentation at Inc. customer service meeting in
Orlando, Florida. Your presentation contained the right mix of humor, data and real
life examples which really drove home the importance of outstanding customer service."

Arthur R. Kamm, Ph.D.
President/CEO
A.R. Kamm Associates, Inc.

"All of the attendees I've had a chance to talk to enjoyed both the contents and
you very much."

Jorge Merino
President
ANDA Peru

"We want to thank you for your brilliant participation in the conference."

Helge Detlev Pantzier
Fundacao ESAG
Florianopolis, Brazil

"Please accept my gratitude for your marvelous presentation at our July sales
meeting in Las Vegas. Our organization, which owns and operates over 500
Texaco and Shell branded service stations as restaurants featuring Taco bell
and Car's Jr. brands is focused on building a culture where superior customer
service is King. Your speech achieved its goal of delivering an insightful message
that hit at the core of what we are trying to deliver."

Christopher T. Murdock
General Manager
SORO Operations
Equilon Enterprises LLC
Shell & Texaco Working Together

"Not only does John give a great seminar, he is entertaining to boot...keeps you on
your toes and awake."

Terry Brandfass
Trade Management, LLC