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John Tschohl, called the "guru of customer service" by Time and Entrepreneur magazines, is a best selling author, service strategist and president of Service Quality Institute, the global leader in customer service.

For the last 27 years he has solely focused on helping organizations drive a service culture and develop a team of employees providing superior service. His message will help you learn how to keep your customers in an era of global merciless change and reinvent your company at a level of processes, policies, attitudes, and business philosophy in order to deliver unlimited value and extraordinary service. He will help you develop a detailed and aggressive strategy to keep your customers and prevent them from defecting to your competition.

Tschohl is dynamic, hard hitting, and inspirational. He will create an emotional buy-in using measurable data that CEO’s respond to. He will provide visionary leadership and help you create a customer focus, clear and visible values and strategies, systems and methods for achieving customer service excellence. John’s message is based on common sense built around his 35 years in speaking, designing training programs, and building high performing workforces.

He is the author of five best selling books:

• Loyal for Life: How to take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
• Achieving Excellence Through Customer Service: the bible for organizations who want to learn how an why to implement a service strategy (3rd edition just released)
• e-Service: Speed, Technology & Price Built Around Service
• Cashing In: Make More Money, Get A Promotion, Love Your Job: written for the high achiever within your work force.
• The Customer Is Boss: a hard hitting book that teaches you how to get and demand service.